Terms & Conditions

These terms explain how private tours, guiding, transfers and other travel services arranged through Romos Travel are quoted, confirmed and delivered. Read them with the written quotation, pre-contract information and booking confirmation for your particular service.

1. Operator and contact

Romos Turizm Bilişim Dış Ticaret Limited Şirketi · Romos Travel · TÜRSAB A-13114
Sinanpaşa Mahallesi, Alaybeyi Sokak, Hakan Zini İş Merkezi, No: 2, Kat: 3, Beşiktaş / İstanbul, Türkiye
Email: info@romostravel.com
Telephone: +90 212 327 26 87
Tax office: Beşiktaş · Tax number: 7351623266
Trade registry: 263125-5 · MERSİS: 0735162326600001

2. Enquiries and confirmation

A website enquiry is a request for information and does not itself secure a guide, vehicle, ticket, hotel or other service. A booking is confirmed when we issue written confirmation after the agreed acceptance and payment requirements have been met. Before payment, check the date, local start time, meeting point, number and ages of participants, guide language, itinerary, price, inclusions, exclusions and cancellation conditions.

The lead traveller must be authorised to book for the group and pass on relevant arrangements. Tell us about accessibility requirements and other essential needs before confirming so that we can discuss suitability. Do not send medical records or passport copies unless we explain why they are necessary.

3. Prices, inclusions and payment

The accepted written quotation specifies the currency, total price, applicable taxes, included services, excluded costs, deposit and balance deadline. Museum entry, transport, meals, accommodation, gratuities and optional activities are included only when expressly listed. We explain any optional extra and obtain agreement before charging for it. Website indicative prices may change before confirmation; confirmed prices are governed by the agreement and mandatory law.

Use only payment instructions issued through our verified business channels. Do not send full card details by email or messaging. No universal deposit percentage is created by this page; the payment schedule is the one disclosed and accepted for the booking.

4. Customer cancellation and no-shows

For general tour arrangements, the following cancellation schedule applies to the total confirmed booking price, except components governed by special conditions disclosed and accepted before purchase, and subject to the mandatory rights below:

Days are calendar days, calculated by the difference between the scheduled service start date and the date we receive the written cancellation, both in Türkiye local time (Europe/Istanbul). The service date is day zero. For a separately contracted yacht/gulet charter, event, airline ticket or other service with its own clearly disclosed and accepted conditions, those conditions govern the identified component, subject to mandatory law. Send requests to info@romostravel.com; retain proof and follow up if acknowledgement is delayed.

Flights and supplier-specific services: Airline fare rules and the cancellation conditions of hotels, balloon operators and other providers may differ according to the purchased package. We must identify the affected components and disclose their relevant conditions before you accept and pay. A separately agreed component-specific charge replaces the general charge for that component; we do not impose both on the same service. Charges are explained and itemised, refundable amounts are credited, and a charge does not exceed the confirmed price of its component. Any refund or balance is calculated after crediting payments already received. A deposit amount is distinct from the cancellation percentage.

Mandatory package-tour protections

Where the booking qualifies as a package tour under applicable Turkish law, mandatory package-tour rules prevail over this general schedule and over conflicting supplier conditions. Under Article 16 of the Package Tour Contracts Regulation, cancellation notified at least 30 days before departure entitles the participant to a refund without deduction other than compulsory taxes, levies and similar statutory expenses. For shorter notice, any permitted charge must have been stated in the package-tour contract. Where the statutory conditions for unavoidable, unforeseeable circumstances or force majeure are met, only the deductions permitted by that provision may be made, including qualifying documented, non-refundable third-party payments. Refunds under that provision are due within 14 days of receipt of the cancellation notice.

Rights relating to non-performance, defective service, provider cancellation and other mandatory protections remain unaffected. Later website revisions do not retrospectively replace terms already agreed for an existing booking.

5. Changes and itinerary arrangements

Changes to dates, language, group size, itinerary or transport depend on availability and written agreement. We explain any resulting price difference before acceptance. If a change cannot be agreed, the existing booking remains in place unless cancelled under its applicable conditions.

Opening hours, religious services, official restrictions, traffic and weather may affect the order of visits. A guide may adjust the sequence for practical reasons. A material change to the agreed service requires an appropriate remedy and, where required, your agreement. No statement on this page guarantees entry, queue-free access or access to closed sites. Where necessary, an appropriately qualified replacement guide or suitable replacement vehicle may be proposed; material differences are discussed with you.

6. Meeting, safety and participation

Arrive at the confirmed meeting point on time. Delays may reduce the time available; extensions require agreement and may carry a disclosed charge. Carry documents required for the service and follow reasonable safety instructions, local rules and site dress requirements. Tell us promptly if you are delayed. Non-attendance is treated under the no-show conditions, subject to mandatory rights and the circumstances.

Guests are responsible for their belongings and for damage they unlawfully cause, subject to applicable law. We remain responsible for duties that cannot lawfully be excluded. Travel insurance is recommended; it does not replace our obligations.

7. Provider cancellation, exceptional events and refunds

If we cannot provide the confirmed service, we will notify you promptly and explain the available alternative, rescheduling or refund options. You do not have to accept a materially different service in place of a remedy provided by law. Exceptional circumstances are assessed individually; describing an event as force majeure does not automatically entitle us to retain payment for unprovided services.

Refunds due are made within applicable legal deadlines through an appropriate payment method. Bank processing times do not remove our obligation to initiate a refund on time.

8. Consumer rights and special travel rules

A statutory cooling-off right may be excluded for qualifying leisure services to be provided on a specified date or period. This is separate from contractual cancellation. The exception does not apply automatically to every service. Where a statutory withdrawal right or package-tour protection applies, those mandatory rules prevail. Our Accord de vente à distance explains remote-booking arrangements.

9. Privacy, cookies and content

Personal information is handled as explained in our Politique de confidentialité. Optional analytics choices are described in our Cookie Policy. Booking a service does not grant consent to unrelated marketing or analytics. For content ownership, licensed materials and infringement notices, see our Copyright & Content Policy.

10. Complaints and applicable law

Contact us promptly with your booking reference and the issue so that we can assist. This does not restrict legal remedies. Turkish law applies subject to mandatory protections that apply to the booking. Consumers may apply to competent Consumer Arbitration Committees or consumer courts under the relevant jurisdiction and monetary rules; these terms do not impose exclusive Istanbul jurisdiction where mandatory law provides otherwise.

The accepted booking documents and agreed written amendments govern the particular booking, subject to mandatory law. Later website edits do not automatically alter an existing agreement.

Service-specific arrangements

Private tours, guiding and road transport

Your confirmation specifies the guide language, dates, hours, meeting point, vehicle category, passenger/luggage allowance and included visits. Entry tickets, meals, overtime and gratuities are included only when expressly listed. Site closures, worship, traffic and official restrictions can affect the order of visits; material changes to the agreed service are addressed with you. A vehicle booking does not promise unlimited hours, mileage or use outside the agreed itinerary. Child seats and accessibility needs must be discussed before confirmation.

Multi-day itineraries and package tours

The booking documents identify accommodation, transport, visits and other included components, as well as the applicable organiser or intermediary role. A combination is assessed under the applicable package-tour rules according to its actual features; calling it a bespoke itinerary does not remove mandatory protection. Required pre-contract information, contract copies, insurance and other statutory requirements remain applicable. Changes to essential features, transfer of a booking and provider cancellation are handled under those rules where applicable.

Accommodation

The confirmed hotel, room category, occupancy, board basis, nights, check-in arrangements and applicable local charges govern the stay. A preferred bed type, connecting room or early check-in is a request unless expressly guaranteed. Disclosed hotel-specific payment, amendment and cancellation rules apply to the relevant component, subject to mandatory package-tour and consumer rights. A material substitution is explained and handled under the applicable agreement and law.

Air tickets and other scheduled transport

Names must match travel documents. Timetables, baggage allowances, seat requests, fare conditions, ticketing deadlines and the operating carrier must be checked before purchase. Restricted fares may carry change or cancellation charges or be non-refundable to the extent legally permitted. Airline schedule changes, cancellations and passenger-rights claims are assessed under the relevant rules; supplier conditions do not remove Romos Travel's own obligations. Do not assume that a revised domestic flight connects with an independently booked international journey.

Yachts, boats, gulets and marine services

The written proposal identifies the vessel or agreed category, charter dates, duration, embarkation point, licensed capacity, crew, route and included services. Fuel, catering, berthing, harbour costs, cabin access, activities and entertainment are included only where stated. The captain retains authority over navigation and safety; weather, sea conditions, maritime traffic and port restrictions can affect routes and swimming stops. A private charter is not a bareboat hire unless expressly agreed and lawful. Yacht and gulet deposits, cancellation scales and supplier commitments must be disclosed in the charter-specific conditions before acceptance; the general tour schedule is not an automatic replacement for those conditions.

Balloon flights and weather-dependent activities

Flights depend on weather, operational suitability and aviation approval. A specific launch site, route, flight date or rescheduled place cannot be guaranteed unless the provider expressly confirms it. If an activity is cancelled by its operator, we explain the applicable alternative or refund for that component. Unrelated services that can still be provided do not automatically become cancelled, subject to the rights attached to the overall booking.

Shore excursions

Provide your ship, docking and all-aboard details before confirmation and notify us promptly of itinerary changes. Meeting and return arrangements are agreed for the sailing. Port access, traffic, site restrictions and ship schedule changes can affect the excursion. No unconditional return-to-ship guarantee is created by this page; any specific undertaking must be in the written confirmation. If the ship cannot dock, contact us promptly so that rescheduling and any refund due can be assessed.

Corporate travel, groups, MICE and events

Corporate programmes may include room blocks, venues, catering, production, staffing and other supplier commitments. The accepted proposal specifies numbers, deadlines, minimum commitments, cancellation or attrition charges, taxes and invoicing arrangements. Corporate or agency status does not automatically remove statutory protections: where package-tour rules apply, their mandatory scope is respected. Separate B2B terms may govern commercial dealings to the extent legally permitted.

Special requests, passports, visas and insurance

Tell us about essential needs before booking. We explain what can be arranged; an unconfirmed request is not a guaranteed service. Travellers must hold the documents required for their journey and check entry, transit and health requirements with the competent authorities. Visa decisions are made by those authorities. Any visa assistance or insurance included must be specified. Personal travel insurance is recommended and does not replace compulsory insurance or our legal responsibilities.

Order of documents and service-specific conditions

Read the accepted quotation, pre-contract information, service-specific terms and booking confirmation together. Clearly disclosed special conditions apply to their identified service components; they do not silently create additional charges for other components or displace mandatory law. If documents appear inconsistent, ask us to clarify before acceptance. We will not rely on a later website edit to change an existing contract retrospectively.