Reservation Process
Romos Travel arranges private journeys, package tours, guiding, transfers, accommodation, air tickets, yacht and gulet services, activities and corporate programmes through a written enquiry and confirmation process.
1. Tell us about your plans
Send your preferred dates, destinations, group size, ages of children where relevant, guide language, accommodation preferences and essential accessibility requirements. Corporate and agency partners should include the company, programme and expected participant numbers. An enquiry is not a reservation or payment obligation. Please do not send passport copies, medical documents or card details at this stage.
2. Review the written proposal
We explain the itinerary, service dates, included and excluded items, currency, total price and disclosed taxes or additional charges. Availability, validity and ticketing deadlines are stated where relevant. Ask us to clarify anything uncertain before accepting. Preferred hotels, vessels, room configurations, flight times and special requests are confirmed only to the extent set out in writing.
3. Check payment and cancellation conditions
Your proposal states the deposit or full payment needed, balance deadline and verified payment methods. A deposit percentage is distinct from a cancellation charge. Read our Terms & Conditions and Távköri üzleti megállapodás, together with any airline, hotel, yacht/gulet, activity, event or other service-specific conditions disclosed before purchase. Mandatory package-tour and consumer rights take precedence over conflicting general or supplier conditions.
4. Accept and pay through verified channels
Use only payment instructions issued through our verified business channels. Payment by secure link or bank transfer may be offered as agreed; accepted cards and available currencies are confirmed for the transaction. Never send full card numbers or security codes by ordinary email or messaging. Verify any unexpected change of bank details with our team through an established telephone contact before paying.
5. Receive written confirmation
Your booking is confirmed when we issue written confirmation after the agreed acceptance and payment requirements are met. Payment does not by itself guarantee an unconfirmed request or an unavailable supplier. We will explain the position and the appropriate remedy if a requested arrangement cannot be secured. Your consultant explains the expected timetable for confirmation, ticket issue and payment documents for your particular booking.
We issue invoices and payment records in accordance with the transaction and applicable accounting requirements. Keep your quotation, accepted conditions, payment records, confirmation, tickets and agreed amendments together.
6. Supply necessary participant details
After explaining what is needed and why, we may request passenger names and travel-document details for tickets, accommodation or statutory requirements. Names must match the documents used for travel. Use the collection channel specified by our team. Information is handled under our Adatvédelmi szabályzat; we do not collect unnecessary documents simply to speed up a general enquiry.
7. Before departure and during travel
Check local start times, pickup points, baggage allowances, travel-document requirements and the contacts supplied in your confirmation. Tell us promptly about changes to flights, ships, accommodation or participant needs. Assistance arrangements and contact hours are those confirmed for the booking; a dedicated round-the-clock assistant is included only if expressly agreed.
8. Changes, cancellations and assistance
Send changes and cancellations in writing with your booking reference to info@romostravel.com. Requests depend on the accepted conditions, available services and applicable law. Retain proof of sending and follow up if acknowledgement is delayed. Contact our Istanbul office on +90 212 327 26 87 if you need help reaching the team.
Romos Travel is operated by Romos Turizm Bilişim Dış Ticaret Limited Şirketi, TÜRSAB A-13114. For content and licensing notices use copyright@romostravel.com and our Copyright & Content Policy.